FAHA.STUDIO
Regulatory Dossier

Refund Policy

Refund rules for custom B2B software and AI engagements where deliverables, planning work, and delivery capacity are earned as work proceeds.

Because Faha Studio provides customized professional services rather than off-the-shelf digital goods, refunds are limited. Once custom work, discovery, technical planning, or reserved delivery capacity begins, the related fees are generally earned and non-refundable except where law requires otherwise or we agree in writing to reverse clearly unstarted scope.

Custom-work defaultNon-refundable earned feesLimited refund exceptionsChargeback consequences
Document ControlActive
Doc ID
FS-REFUND-001
Version
2.0
Effective
March 22, 2026
Updated
March 22, 2026
Jurisdiction
Bangladesh (primary) with global B2B engagements
Primary contact: hello@faha.studio

Policy scope

This policy applies to B2B custom services, including discovery, PRDs, technical architecture, implementation plans, software development, AI workflows, OCR, facial recognition, liveness checks, integrations, staging releases, deployments, migrations, support retainers, and reserved delivery capacity. It does not create any general right to cancel custom work after it has started.

Earned and non-refundable fees

Once work has started, delivery capacity has been reserved, or a milestone deliverable has been released for review or use, the related fees are generally earned and non-refundable. This includes strategy work, discovery, technical planning, documentation, implementation planning, review builds, staging releases, integration setup, vendor provisioning, and project time reserved specifically for the client.

  • The default 40% kickoff milestone is non-refundable once kickoff occurs or project capacity is reserved.
  • The default 30% MVP milestone is non-refundable once the MVP, staging build, review package, or equivalent milestone is released.
  • Completed or deemed accepted deliverables are non-refundable.
  • Third-party licenses, infrastructure commitments, vendor fees, rush allocations, and other non-cancellable pass-through costs are non-refundable once incurred.

Limited refund exceptions

Refunds are generally limited to duplicate payments, clear overpayments, or amounts that Faha Studio agrees in writing relate solely to unstarted and undelivered scope. Any approved refund is reduced by non-recoverable processor fees, committed third-party costs, and other lawful deductions where applicable.

Client cancellation effects

Business closure, internal reprioritization, investor issues, funding loss, management change, strategy change, delayed launch, or project discontinuation by the client do not create refund rights for earned fees or committed costs. If the client cancels after work begins, the client remains responsible for earned milestones, work performed to date, approved changes, reserved non-redeployable capacity, and non-cancellable third-party costs.

Chargebacks and payment reversals

If you believe a billing error occurred, contact us before initiating a chargeback so we can investigate. Chargebacks or payment reversals against valid invoices are treated as payment disputes and may result in suspension of work, access revocation, withholding of handover materials, rotation of temporary credentials, and recovery of documented bank, processor, legal, and collection costs to the extent permitted by law.

Processing timing

If we approve a refund in writing, we will initiate it within 10 business days. Refund timing after initiation depends on the original payment method, bank settlement rules, and any intermediary processor timelines.

Bangladesh focus

For Bangladesh-based clients, we can support BDT invoicing and local bank documentation on request. This policy is intended for commercial service engagements and should be read together with the Terms and Conditions and Service Agreement under Bangladesh governing-law principles.

Contact

Email hello@faha.studio with invoice references, payment evidence, and a concise description of the issue if you want us to review a possible refund or billing correction.