Project Case Study
SylChina Express
A transparent direct-import logistics platform connecting Sylhet buyers to Chinese suppliers — with live order tracking across 17 stages and QC photo verification.
The Challenge
The import market from China to Sylhet, Bangladesh suffered from opaque pricing, unverified product quality, high bulk order minimums, and chaotic coordination via messaging apps.
What We Built
Faha Studio built SylChina Express — a transparent digital logistics bridge featuring a public-facing portal, a customer tracking dashboard, and an internal operations hub for staff.
Key Outcomes
- Instant multi-item order submission — customers submit complex import requests with product links, sizes, and quantities in under three minutes, no registration required
- 17-stage live order tracking — from initial lead contact through QC inspection to local delivery, customers always know exactly where their order is
- QC photo verification — warehouse operators upload quality control photos and notes; customers approve or reject items before they leave China, eliminating dispute risk
- Price transparency ledger — a detailed cost breakdown shows customers exactly what they pay for, eliminating hidden fees
- Operational unification — replaced fragmented WhatsApp coordination with a single structured system for shipment batching and lead conversion
